**The SDWR Lifetime Training Guarantee is dependent upon full completion of the SDWR training program.**
At SDWR, we believe that you should always get the most out of your service dog provider. We want to prove your service dog is a worthy investment for you, and for us. By nature of our dedication, we take care of you, your family, and your service dog every step of the way.
The SDWR Difference
We’ve worked through different time zones, coasts, and countries to deliver some of the highest-quality and personable service dogs to families who are affected by an invisible illness. Unlike most other service dog organizations, once your service dog is delivered, our trainers travel to you over a period of 12-18 months. We feel the human factor is more than half the battle, and that families need as much training and education as the dogs receive.
Take the time to recognize SDWR’s dedication and accomplishments as service dog providers. Let us show you the SDWR difference.
Lifetime Training Guarantee
Dogs are living, breathing animals and are not robots, so we understand that their behavior, trained or untrained, is subject to change over time. Because of this we understand there might be unseen moments where your service dog may not be performing as promised. Though these instances are very rare, we offer each of our clients a Lifetime Training Guarantee. This means that if your service dog experiences a loss of training or is unable to perform, both the client and dog are welcomed back to SDWR’s facilities for retraining. Additional support may also be provided through follow-up consultations, phone calls, email support, and/or dog and client instructions. Those considering a service dog can have a peace of mind knowing that SDWR stands behind their training standards.
We do ask that if your service dog is not living up to his or her training standards, you check that the following requirements are being met to ensure your service dog’s maximum training:
- The performance guarantee is contingent on client’s full completion of SDWR training program
- Thoroughly follow our program guidelines
- Submit alert logs weekly during your training period for diabetic alert and seizure response service dogs
- Continuously communicate on a weekly basis during the training period with our training staff
- Allow training visitations to occur as scheduled with the organization
- Do not miss more than one consecutive training visit
- Allow SDWR full access to all veterinarian records
- No actions contrary to the SDWR organization and staff members
- Comply completely with our terms as outlined in our contract
- Weekly check-ins through our website are required
SDWR believes in providing fair opportunities to those who trust in our mission and invest in our service dogs and follow the program. In the case that your service dog does not fulfill his or her capabilities after completing the SDWR program, we offer a training guarantee. If the dog does not perform or is not living up to his or her training standards, both client and dog are welcomed to return to our facilities for retraining.
DISCLAIMER: This is only a summary of our guarantee. Contact us to learn more about SDWR’s complete Lifetime Training Guarantee. For more information contact us today at firstname.lastname@example.org or 540-543-2307.
**SDWR defines “lifetime” for all purposes of this section and this representation as a period of ten (10) years from the service dog’s date of birth, which shall be the chronological limitation of the Lifetime Guarantee.**